BraveOne Fulfillment Policies

Thanks for shopping at BraveOne.com. Make a purchase that’s not what you expected? Not to worry – we can help. If you are not satisfied with your purchase, please let us know! Our policy may include a refund though some restrictions apply so please review the terms below. Don’t hesitate to contact us at info@braveone.com . It’s the fastest way to get connected with us, request a refund, or cancellation.

Some products, retreats, courses, etc. are not refundable under any circumstances. However, those products/retreats/courses/etc. will be noted in the respective product description so the purchaser is aware before purchase. In those cases, the Cancellation, Return, and Refund Policies listed below do not apply.

Cancellation Policy

You may request to cancel your purchase. All Cancellations will be charged a service fee of 2% of the purchase price. Cancellations within 72 hours of purchase may be exchanged for other product in the BraveOne Store of equal value at no extra cost. Cancellation requests made 72 hours+ after purchase may not receive a partial refund or a substitution. Each circumstance and situation will be evaluated on a case-by-case basis and determined by BraveOne. Please contact us at info@braveone.com with your Order number and request for more information.

Subscription Cancellations

Subscriptions to the BraveOne Community require a 30-day notice. For requests for refunds regarding the BraveOne Community, please email info@braveone.com

Return & Refund Policy

Returns

You have 30 calendar days to return an item from the date you receive it.

To be eligible for a return/refund, your item must be unused, undamaged, and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once We receive your, item, We will inspect it and notify you that We have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, We will initiate a refund to your credit card (or original method of payment.)

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping on Refunds/Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BraveOne
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to braveone.com, accessible from https://www.braveone.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at BraveOne. The following terms and conditions constitute our Shipping Policy.

Contact Us

If you have any questions on our policy or how to return your item to us, contact us at info@braveone.com

Shipping/Delivery Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2 weeks. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: USPS
    Estimated delivery time: 5-7 business days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

BraveOne ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

International Shipping Policy

Shipment processing times

All Orders are processed within 2 weeks. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: USPS
    Estimated delivery time: 2-5 weeks

Delivery delays can occasionally occur.

Customs, Duties and Taxes

BraveOne is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

BraveOne is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please reach out to us a info@braveone.com and We will make decisions on a case by case basis. A photo of the damage may be required before a decision is made.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Fulfillment Policy, You can contact Us by emailing info@braveone.com